Terms and Conditions

Welcome to Curtinorama. By placing an order on our website, you agree to the following terms and conditions.

1. Contract Formation

The contract is only concluded upon shipment. Placing an order does not constitute a binding contract. You will receive a confirmation email once your order has been dispatched.

2. Prices and Payment

All prices are displayed in EUR and include applicable VAT. We reserve the right to change prices at any time. Payment must be completed at the time of ordering.

3. Shipping and Delivery

We aim to dispatch orders within the timeframe stated at checkout. Delivery times are estimates and may vary. We are not responsible for delays caused by third-party carriers or customs.

4. Returns, Return Shipping Costs & Transport Damage

If you wish to return a product, please contact us within 14 days of receiving your order. Items must be returned in their original condition. Refunds will be processed once the returned item is received and inspected.

Return Shipping Costs
Unless the return is due to a product that is defective, damaged before dispatch, or incorrectly supplied by us, the customer is responsible for all costs associated with returning the goods. Return shipping costs are non-refundable.

Inspection of Goods Upon Delivery

The customer is required to inspect the goods immediately upon delivery and before signing the carrier's proof of delivery.

By signing the delivery receipt without noting any visible damage or shortages, the customer acknowledges that the goods were received in good external condition and that the packaging showed no visible signs of damage at the time of delivery.

Any visible damage, missing items, or packaging defects must be noted on the carrier's delivery receipt and reported to both the carrier and our customer service within 24 hours of delivery, together with supporting photographs.

Failure to inspect the goods upon delivery or to report visible transport damage as described above may affect the customer's ability to make a successful claim against the shipping carrier.

Damage During Transport
All orders are carefully inspected and securely packaged before being handed over to the shipping carrier. Once the shipment has been accepted by the carrier, the risk of damage during transport lies with the carrier.

If the goods arrive damaged due to handling or transport by the shipping carrier, the customer must:

Report any visible damage to the carrier at the time of delivery and note the damage on the delivery receipt where possible.
Notify us without undue delay and provide photographs of the damaged packaging and products.
Submit any compensation claim directly to the shipping carrier, as transport damage caused by the carrier is the carrier's responsibility.

We will, where reasonably possible, provide the customer with the shipping documentation required to support their claim. However, we are not responsible for damage caused by the shipping carrier after the goods have been dispatched and handed over in good condition.

5. Liability

Curtinorama is not liable for any indirect or consequential damages arising from the use of our products or website.

6. Governing Law

These terms are governed by Greek law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Greece.

7. Contact

For any questions regarding these terms, please contact us through our website.

Terms and Conditions